bKash / Nagad / Rocket: After submitting a request, funds typically reach your mobile wallet within 1–2 business days. During peak periods (weekends or festive seasons), it may take a little longer — up to 3 business days.
Bank Transfer: Takes 2–4 business days. Delays may occur if the bank account number or routing details are incorrect.
Withdrawal steps:
1. Log in and go to "My Wallet" or the "Withdraw" section.
2. Select your payment method (bKash / Nagad / Rocket / Bank).
3. Enter the amount and verify your account number.
4. Tap "Confirm Withdrawal" — verify with your OTP.
Keep in mind: KYC verification may be required for your first large withdrawal (generally ৳50,000 or more) — simply upload a photo of your NID or passport and verification is completed within 24 hours. Once verified, you won't need to go through this process again.
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Live Chat (fastest): Click the chat icon at the bottom right of the website. An agent will connect within an average of 1–2 minutes. Most common issues are resolved in a single session.
Email Support: support@2299-jit.comWrite to us at. For complex matters (such as withdrawal delays, KYC issues, or bonus disputes), providing full details over email works best. Replies typically arrive within 4–12 hours.
App Notifications: Submit a support ticket directly from the mobile app — tracking its status is just as easy.
When reaching out, please include: Your registered mobile number or user ID, a description of the issue, and a screenshot if applicable — this helps us resolve things faster.
2299 JIT's support team will never ask for your password or OTP over the phone or via message — if anyone requests this information, treat it as suspicious immediately.
Bronze: Everyone starts at this tier upon registration. Enjoy a daily login bonus and one free bet every month.
Silver: Unlocks at 5,000 points. Includes 5% weekly cashback, higher withdrawal limits (৳1,00,000/day), and exclusive promotional offers.
Gold: Unlocked at 25,000 points. Enjoy 10% weekly cashback, VIP table access in Live Casino, faster withdrawal processing, and a special birthday bonus.
Platinum: Unlocked at 1,00,000 points. 15% cashback, a dedicated account manager, invitations to exclusive tournaments, and a withdrawal limit of ৳5,00,000/day.
Diamond: An invitation-only top tier. Enjoy custom bonus packages, unlimited withdrawals, advanced match analysis services, and invitations to exclusive events.
Points never expire — however, if your account is inactive for 3 consecutive months, your tier may drop by one level. On the VIP page View Details.
For your security: All data transfers use 256-bit SSL/TLS encryption — the same standard as banking websites. Passwords are never stored directly; only bcrypt hashes are kept. Your personal information is never sold or shared with third parties — Privacy Policy Full details are on the page.
For financial security: Members' deposited funds are held in a separate account, entirely independent of the company's operational funds. An OTP is required for every withdrawal — without the code sent to your mobile, no funds can be moved.
For account security: You'll receive an alert if a login is detected from a new device or unfamiliar location. Five consecutive incorrect password attempts will temporarily lock your account. 2FA (two-factor authentication) is available and recommended for added security.
What you can do yourself: Use a strong password, enable 2FA, and never share your password or OTP with anyone — these three steps alone make your account nearly impenetrable.
Withdrawal Fee: 2299 JIT No withdrawal fee is charged on our end. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charge — that is governed by the respective provider's own policies and applies equally to all transactions.
Minimum Withdrawal Limit:
— bKash / Nagad / Rocket: ৳500
— Bank Transfer: ৳1,000
Maximum daily withdrawal limit (by VIP tier):
— Bronze/Silver: ৳50,000
— Gold: ৳1,00,000
— Platinum: ৳500,000
— Diamond: No limit
Bonus withdrawal conditions: Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirement (typically 10x). Once fulfilled, the bonus amount is added to your main balance and becomes withdrawable. Full terms Terms & Conditions Available on the page.
Steps to change your mobile number:
1. Login then click the profile icon in the top right corner.
2. Go to "Account Settings" → "Personal Information".
3. Click the "Change Mobile Number" option.
4. A verification OTP will be sent to your old number — enter it to confirm your identity.
5. Enter your new number and verify it with the OTP sent to that number.
6. Save your changes.
No longer have access to your old number? If you no longer have access to your old number, contact support@2299-jit.comto send an email. You may be asked to submit a photo of your NID or passport for identity verification — once verified, your number will be updated within 24–48 hours.
Name or Date of Birth Change: Once KYC verification is complete, your name or date of birth cannot be changed on your own — please contact support and provide the correct documentation.